The development of the Ministry’s Customer Service Charter is well received by management and staff members as it calls for improved service delivery which is responsive to customer needs.
The timeframe in which the Customer Service Charter was prepared and presented to the Office of the Prime Minister is testimony that the Ministry is ready to implement the commitments made by all Directorates, Departments and Divisions to customers and stakeholders.
Much appreciation is extended to all staff members who participated in the development of the Customer Service Charter for their commitment and dedication. On behalf of the Ministry of HETI, I want to thank the officials from the Office of the Prime Minister for their guidance throughout the developmental stages of the Charter.
I, therefore, would like to make a clarion call to all directorates, departments and divisions of the Ministry to keep in mind at all times that the promises made and the service standards we have set ourselves during the implementation of this Charter, MHETI stands ready to deliver quality services to our valued customers.