The Ministry of Higher Education, Training and Innovation (MHETI) came into existence following the inauguration of Namibia’s third President on 21 March 2015. The MHETI derives its legislative mandate from the Supreme Law of the Republic of Namibia, the Constitution, within the purport of Article 20 and the Higher Education Act 2003 (Act No. 26 of 2003).
In line with the three pillars on which the MHETI is premised, namely: Higher Education, Technical Vocational Education and Training, and Science, Technology and Innovation, the MHETI embarked on its mandate to ensure that quality higher education is delivered to the Namibian Nation through the advancement of quality programmes and credible projects at the Higher Education Institutions (HEIs) such as UNAM, NUST and VTCs.
These programmes entail provision of Higher Education, TVET, Science, Technology and Innovation which are all geared towards accelerating economic growth, sustainable development and poverty eradication through the HPP, in line with Vision 2030.
The Customer Service Charter of the MHETI comprises the commitments made and services promised by the Ministry to its identified customers. This Customer Service Charter integrates the functions of all directorates, departments, divisions and subdivisions of the Ministry ensuring that all staff members are properly sensitized to its importance and are fully engaged in the execution of their duties to meet customers’ demands as set out in the Charter.
It is therefore my sincere hope that the implementation of the Ministry’s Customer Service Charter will improve the efficiency and effective service delivery by staff members and enhance cooperation between customers and the Ministry.